Trusted by local businesses

Reputation management.
More 5-stars, fewer complaints.

Ask customers for feedback via email, QR code, or direct link. A built-in filter routes happy customers to Google or Trustpilot. Unhappy ones share feedback privately, so you can fix it first.

Free plan available. No credit card needed.

RateMind Survey

How was your experience?

See how it works

Optimize your reviews for

GoogleGoogle
TrustpilotTrustpilot
YelpYelp
TripAdvisorTripAdvisor
FacebookFacebook
ProvenExpertProvenExpert
+ and others

What changes for your business

More reviews, period

Actively asking for reviews beats waiting. Happy customers speak up when you give them a reason to.

A public profile that reflects reality

Low ratings go to a private form. High ratings go to Google. Your public score reflects the real experience.

Know exactly what to fix

Custom feedback forms with NPS, single-choice, and free text. Structured data, not just vague star ratings.

This is the process

A customer receives a feedback request via mail, QR code or direct link, clicks a rating, and gets routed based on that score. Click a star below to see it in action.

1

Customer gets invited

Email
QR Code

How was your experience?

We'd love your feedback.

2

Routing decision

Select a star rating above to see what happens

3

Everything lands in your dashboard

Avg. Rating

4.6

Responses

284

Completion

87%

Surveys

3

Recent feedback

Great service, very quick response

Email · 2 min ago

Had to wait 20 minutes, no one at the desk

QR · 15 min ago

Good overall, parking was tight

Email · 1 hr ago

Topics:Wait timeStaffCleanlinessValue

Three ways to collect reviews and feedback

Send review requests by email, share a QR code, or drop a direct link. Pick whatever fits your business, or combine all three.

Email BCC

Add your survey's unique email address to the BCC field when you email a customer. RateMind picks it up and sends a feedback request automatically.

No workflow changes needed. Works with any email provider.

To: customer@example.com
BCC:invitation+a7x9@ratemind.net

QR Code

Every survey gets a downloadable QR code. Print it on receipts, table tents, invoices, or packaging. Customers scan and rate in seconds.

No app needed. Works on any phone camera.

Scan to rate

Direct Link

Share the survey URL directly via SMS, WhatsApp, chat, or embed it on your website. Each survey has its own short, clean URL.

Copy, paste, done. No integration required.

Survey URL

ratemind.net/r/cafe-rosengarten/feedback

How was your experience?

Why review management matters

94%

of consumers check reviews before buying

BrightLocal

5-9%

revenue increase per star gained

Harvard Business School

72%

won't take action without reading reviews

Testimonial Engine

270%

more purchases with 5+ reviews vs. none

Spiegel Research

What our reputation management software includes

Rating captured on click

The moment a customer clicks a star in their email, the rating is saved. Even if they close the tab right after, you still have their score. Most feedback tools lose this data.

Topics extracted from free text

Customers write things like 'waited 20 minutes' or 'staff was rude'. RateMind reads these responses and tags recurring themes so you see patterns without reading every single comment.

Customer emails are encrypted

Every email address is encrypted with AES-256 before it touches the database. Your dashboard shows masked versions only. Built for GDPR from day one.

Automatic follow-ups

Customers who don't respond get a reminder. You set how many days to wait and how many reminders go out. Most people respond after the first reminder.

Works with any review platform

Google, Trustpilot, TripAdvisor, Yelp, Trusted Shops, ProvenExpert, Jameda. You paste the URL. RateMind handles the redirect. If the platform has a review page, it works.

Send from your own email address

Configure your own SMTP server so feedback requests come from your business email, not from ratemind.net. Customers trust emails from addresses they recognize.

Simple, transparent pricing

Start free, scale as you grow. No hidden fees.

Free

Try RateMind with no time limit

Free
  • 30 lifetime responses
  • 1 survey
  • QR code & direct link
  • 200 lifetime email invitations
  • Basic analytics
  • Includes "Powered by RateMind" branding

Growth

Popular

For growing businesses collecting customer feedback

$20/month

billed $240 per year

  • 50 responses per month
  • Unlimited surveys
  • Unlimited team members
  • Your own branding (no Powered by)
  • Custom SMTP — send from your domain
  • Advanced analytics & topic extraction
  • Automated reminders, digest & alerts
  • NPS questions
  • API access

Business

For higher-volume businesses — scales with usage

$60/month

billed $720 per year

  • 200 responses per month included
  • $0.10 per additional response
  • Everything in Growth
  • Priority support
  • Custom data retention

What customers say

“Our Google rating went from 3.8 to 4.6 in three months. We just BCC the address when we email customers. That's it.”

Laura Becker

Cafe Rosengarten

“We used the topic insights to fix our breakfast service. Complaints about it dropped by 60%. The data actually told us what to change.”

Thomas Hartmann

Hartmann Boutique Hotel

“We put the QR code on every invoice. Review volume went up 4x. We also finally know what our service team does well.”

Sarah Mueller

AutoHaus Weber

FAQ

Take control of your reputation management today.

Free to start. No credit card required. Set up your first review management survey in minutes.